Cancelling if your order hasn't shipped yet:

Just send an email over to [email protected] or click the yellow help button at the bottom of this page and click contact support. We'll do our best to intercept it before it ships! If you request order cancellation while the product is in transit, we'll request that you either refuse it or send it back to us (we'll provide a label) before processing your refund.

Exchanging or returning once you have received your order:

Before returning your order or requesting an exchange, please be sure to check out our warranty and return policy here.

Once you are ready to request a return or exchange, email us here at [email protected] or click the yellow help button at the bottom of this page and click contact support. Please include your order number and reason for return or exchange so that we can provide you with the best service possible. We'll reply with confirmation that your request has been received, and instructions on next steps.

Tracking your order:

You can go here to track your order: 

https://buy.pavlok.com/pages/exchanges-and-returns

Keywords: track, cancel, return, refund, exchange

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